1. Where can I contact you?

You can contact us by sending an email to help.krue@gmail.com. We will respond to your inquiry as soon as possible.

2. Where are the products shipped from?

Our products are shipped from various locations depending on the supplier. We work with trusted suppliers from around the world to ensure the best quality and variety for our customers.

3. Do you offer refunds?

Yes, we have a 30-day refund policy. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving the item. Please refer to our refund policy for more details.

4. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the refund status. If your refund is approved, it will be processed within 10 business days and credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

5. Can I cancel or change my order?

Unfortunately, we are unable to cancel or make changes to an order once it has been placed. We strive to process orders quickly to ensure prompt delivery to our customers.

6. How long does shipping take?

The shipping time varies depending on the product and the destination. Generally, it takes 7-20 business days for the product to arrive after it has been shipped. Please note that shipping times may be longer during peak seasons or due to unforeseen circumstances.

7. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that there may be restrictions and additional fees for certain destinations. It is recommended to check with your local customs office for more information.

8. What payment methods do you accept?

We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay with PayPal for added convenience.

9. Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the shipping carrier's website.

10. What should I do if I receive a defective or damaged item?

If you receive a defective or damaged item, please contact us immediately. We will evaluate the issue and make it right by either replacing the item or issuing a refund. Please refer to our refund policy for more information on how to request a return.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To start a return, please contact us at kreueur@gmail.com. If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send the package. Please note that items sent back without prior authorization will not be accepted. For more information, please refer to our full refund policy.